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Panel Discussion - Tradition vs. Change: The Great Learning Debate
9:15am - 10:15am - Broadmoor Hall B
Technology opens up new, exciting and innovate ways to learn, but it also comes with a risk: In the rush to embrace emerging tools and methodologies, we can lose sight of the value of the tried, tested and true. With thin operating margins, rapid change and little room for error, the right mix is both extremely important and very challenging. In this panel discussion, a group of learning executives share their opinions on traditional and nontraditional learning tools, methodologies and structures and what it takes to create innovative, responsive and effective learning and development. Panelists will debate such topics as:
- Where learning investments are wasted and why.
- The role of emerging learning tools like gaming and simulations in the learning mix.
- The place for traditional learning methods and practices in today’s environment.
- How technology is reshaping how learning departments deliver services.
- Traditional learning structures such as corporate universities versus new models such as virtual structures.
Allison Rossett, professor emerita of educational technology at San Diego State University, co-authored Job Aids and Performance Support: Moving from Knowledge in the Classroom to Knowledge Everywhere and a second edition of her book, First Things Fast. She edited The ASTD E-Learning Handbook: Best Practices, Strategies, and Case Studies for an Emerging Field. She also wrote a white paper for the American Management Association, “Blended Learning Opportunities” and another on learner engagement for Adobe Systems. She is the author of four award-winning books, including Beyond the Podium: Delivering Training and Performance to a Digital World and First Things Fast: A Handbook for Performance Analysis. Rossett’s articles include “Ode to Mobile Performance Support,” “Moving Your Class Online,” "Confessions of a Web Dropout," and “Training and Organizational Development, Siblings Separated at Birth.” Her client list includes IBM, HP, the Getty Conservation Institute, Fidelity Investments, Kaiser Permanente, BP, the IRS, Amgen, Royal Bank of Scotland, USAA, National Security Agency, Transportation Security Administration and many start-ups. She has conducted research and published articles on needs analysis, learner engagement, on-demand learning and support, and performance support.
Justin Lombardo is currently vice president, Learning Institute, and chief learning officer of Children’s Medical Center of Dallas. He was recruited to this role in January 2010 to create the Children’s Learning Institute, which will be responsible for aligning and optimizing the organization’s investment in education and training to help advance the strategic goals of the medical center. Lombardo will lead all the clinical and non-clinical education and training for the medical center. Prior to joining Children’s, Lombardo served for nine years as chief learning executive at Northwestern Memorial Hospital in Chicago. There he developed the NM Academy, which was responsible for the organization’s learning initiatives. Prior to this, Lombardo spent 15 years at Motorola University, where he managed various training and education functions globally and was one of the founding directors. Lombardo has also worked in higher education administration.
Dan Pontefract is responsible for the overarching learning strategy for Telus. He has driven a philosophical and cultural shift in the way Telus views and experiences learning called Learning 2.0 — the shift to a social, informal and formal learning and collaboration model for all 35,000-plus team members. In addition to this, Pontefract founded and chairs the Telus 2.0 Adoption Council, a cross-functional group of leaders aimed at helping drive a culture of collaboration and engagement across the organization. He was recruited by Telus in 2008, having previously held senior positions with SAP, Business Objects, Crystal Decisions and the British Columbia Institute of Technology. In 2010, Pontefract was acknowledged by Chief Learning Officer magazine as a Vanguard Award winner and by the Corporate University Best in Class Awards as Leader of the Year. He has both corporate and academic career experience, coupled with an MBA, a B.A. and a B.Ed.
Stuart Crabb is responsible for learning and development at Facebook, including leadership and manager development, acculturation of new employees and supporting sales and product training. Prior to joining Facebook, he was a senior consultant at The Marcus Buckingham Co., supporting strengths-based consulting and coaching assignments. He is also the former head of talent development at Yahoo!
A lawyer by education, Crabb has spent more than 20 years in the human resources field with Yahoo!, Oracle, HP and Siemens.