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Decision Making in a Complex Environment
Strategic thinking begins with asking such questions as: What is the “big picture” for the organization? Where are we trying to go? What is our long-range plan for getting there? How will this problem hinder us from getting there? How will this opportunity help us to get there? Should we address this problem or seize this opportunity and is it worth our time? Strategic thinking can hone your ability to determine on what your organization should expend its resources. Considerations should include ultimate benefits such as increasing revenues (funding), learner satisfaction (quality) and returns (efficiency).
Innovative thinking begins with asking such questions as: Is there a different way of looking at this problem or opportunity? What innovative approach could we take to this problem or opportunity? What collaborations or partnerships might we consider? This often is referred to as “thinking outside the box.” Again, it’s wise to use tools to prompt this type of thinking.
Implicative thinking begins by asking such questions as: What would happen if we proceed with option A? Option B? Option C? This is systems thinking. The implications of all alternatives must be considered before converting them into action. It’s only once you have thoroughly explored the possible outcomes of different approaches that you can be confident you’ve made the right decision. Prioritization matrices and pair-wise comparisons are useful tools for implicative thinking.
Finally, tactical thinking begins by asking questions such as: What actions do we need to take to solve this problem? What actions do we need take to seize this opportunity? This type of thinking focuses us on the specific actions required to achieve the agreed-upon strategies. (Too often, we move into tactical thinking before we’ve adequately thought through a problem or made a hasty decision.) When determining tactics, it is important to be clear about time frames, results and how success will be measured.
The Next Generation of HR: What’s Wrong? What’s Right?
May 23rd 1:00pm - 2:00pm CT
2013 CLO Breakfast Club, Boston
September 12th - 12th, 2013The Westin Copley Place
Fall 2013 CLO Symposium
September 30th - October 2nd, 2013Rancho Las Palmas Resort & Spa
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