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E-Learning: Gaining Business Value Through Six Sigma
As its use in organizations increases, e-learning is evolving from being a new initiative to becoming just another business process. Much of this paradigm shift is being driven by businesses that are moving away from envisioning the potential of e-learnin
The Current State
Practically all e-learning is currently developed using Instructional System Design (ISD) or some variation. The effectiveness of these programs is normally assessed from a pure training point of view, using Kirkpatrick’s four levels of evaluation. In this model the Level 1 feedback, along with attendance, the number of employees trained or the number of courses available, tends to be what is communicated to senior management. A benchmarking study of e-learning providers (performed by the Depository Trust & Clearing Corp., or DTCC) indicated that the most popular data reported to senior management about e-learning included:
- The number of employees registered for learning management systems.
- The number of courses that the companies had available.
- Scores on level-two evaluations.
This study included practitioners from a variety of industries, including financial services, manufacturing and insurance.
This type of information, while popular with e-learning professionals, does not necessarily reflect what is important from a business perspective, and may in fact be one of the reasons that training managers often have difficulty communicating the effectiveness of training to business leaders. A good example of how there can be a disconnect between what training professionals think is important and what businesses really care about might best be illustrated by examining the dynamics of harassment training.
Microlearning â€” Size DOES Matter
June 20th 1:00pm - 2:00pm CT
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September 12th - 12th, 2013The Westin Copley Place
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