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John Muir Health: Bringing the LMS into the Corporate Culture

 -  10/26/06

John Muir Health: Bringing the LMS into the Corporate Culture

Last year, Americans spent nearly $2 trillion on health care. That's 16 percent of the gross domestic product, more than any other nation. And the numbers promise to keep going up as the baby boomers get closer to retirement. Many people think the U.S. health care system potentially could do “more for less” in terms of improving quality and safety by better training health care professionals. Three years ago, John Muir Health (JMH) decided to do something about it.

JMH brings together two medical centers with a history of commitment to ensuring comprehensive, high-quality health care services remain in the community, offering an array of inpatient clinical treatment services, advanced technologies, hospital and other medical facilities and equipment. JMH also provides outpatient medical treatment services, medical research and community education and outreach programs.

JMH has sought to foster an organizational culture that respects employees, supports them in developing their skills and talents and encourages superior performance — education improves patient care and efficiency, achieves regulatory and accreditation compliance and reduces turnover.

Up-to-date training is essential at health care organizations because of all the ever-changing regulations and compliance standards. This is in addition to producing training documentation that is required by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the Occupational Safety and Health Administration (OSHA), the Centers for Medicare and Medicaid Services (CMS), the Centers for Disease Control and Prevention (CDC) and other regulatory agencies.

In response to these growing requirements JMH launched an initiative to select and implement a learning management system (LMS), as well as e-learning programs.

The objective was to address these issues, as well as to meet and manage current and future training needs, ensure standardized delivery of learning content, address efficient and effective ways to consistently document competency and provide flexible learning opportunities available 24x7 that mirrored the company’s work environment.

Article Keywords:   e-Learning   LMS   performance management  


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