Chief Learning Officer magazine is a trademark of Mediatec Publishing Inc. All clomedia.com and Chief Learning Officer magazine content Copyright 2013 MediaTec Publishing Inc. All Rights Reserved. It is illegal to copy, reproduce or publish any information contained on clomedia.com or in Chief Learning Officer magazine without express written permission from MediaTec Publishing Inc.
Kinko's: Documenting Success
With 20,000 team members working in more than 1,100 different locations, Kinko’s understands the value of training that can be delivered anytime, anywhere. To help reduce costs associated with instructor-led training and to enable a blended learning solut
Conte explained that training at Kinko’s is structurally organized into four different components. These include technology training, organizational development and professional development, operations training and sales training.
Regardless of which component it falls into, training is delivered at Kinko’s in a blended format. “Our overall learning strategy is a blended learning strategy,” said Conte, “so we use multiple media to get that out. It could be a Web-based module. It could be a job aid. It could be a virtual classroom-type course.”
Conte said that offering a blended learning strategy provides numerous benefits for the organizations. First of all, it adheres to the theories of what works best for adult learning by allowing them to learn in the ways that best suit their needs, whether it’s online or instructor-led. “We offer multiple opportunities for them to learn the way it’s comfortable for them,” Conte said. She added that the ability to deliver learning to a large group of widely dispersed team members with no time to market or very little time to market and no travel costs or costs around ramp-up is another major benefit of using blended learning to train the Kinko’s workforce.
Conte explained that most classroom training for Kinko’s is actually done via a virtual classroom. Team members sit at their desks or in front of the PC at their branch and have headsets so they can hear the instructor. The course is live, so all students show up at the same time. “We have a full range of functionality,” Conte explained. “We have voice over IP so you don’t have to dial in from the conference rooms. You have breakout rooms. You have application sharing. You have chat. You have all of the features that allow you to be interactive and communicate.”
Microlearning â€” Size DOES Matter
June 20th 1:00pm - 2:00pm CT
2013 CLO Breakfast Club, Boston
September 12th - 12th, 2013The Westin Copley Place
Get the Magazine