Redefining Blended Learning

Genpact’s approach addresses varied levels of learners located around the world and enables the company to handle diverse topics in banking, retail, health care and manufacturing. Blended learning also bridges the gap between theoretical knowledge and practical application. In particular, Genpact aims to enable independent learning while retaining a human touch.

4. Diageo: To meet the needs of a diverse workforce, the drink manufacturer uses a blended approach to Microsoft Office suite training. Developed with NIIT (USA) Inc., the solution includes on-site and public instructor-led classes, virtual instructor-led training, off-the-shelf e-learning courses and administrative and marketing support. By mixing online, on-site and self-paced training, the solution reduces both learning and travel time and has increased employee productivity.

5. R.L. Polk & Co.: To train sales personnel on how to differentiate its automotive products from those of its competitors, R.L. Polk worked with Innovative Learning Group to create the PolkConnect Sales Enablement Certification Process. This solution blends a printed packet, online Web modules, an instructor-led workshop, assignments, tech-based job aids and coaching.

“A well-designed blended solution includes the right mix and sequence of delivery methods and instructional strategies. When this is the case, learners build the targeted skills and knowledge they need in the most time- and cost-efficient manner,” said Lisa Toenniges, president of ILG. “The key is ensuring that specific delivery methods and strategies enable learners to achieve the defined learning objectives. For instance, teaching employees how to climb a utility pole through hands-on training is more effective than having them take a Web-based course.”