Accenture: Strategy by Scale

Further, the company tracks employee engagement and global employee satisfaction survey results for training satisfaction in emerging markets. This allows the capability development team to track employees’ satisfaction with their supervisors and targets specific populations to improve supervisor skills through training and other performance management processes. The company is able to track delivery of supervisor training through Decision Support Center (DSC) data — a customized database that gathers and reports on metrics collected by the company’s learning management system and tracks course attendance, evaluation and financials — including throughput against targets for specific audiences. The capability development team gathers feedback through the DSC from nearly 40,000 front-line supervisors who have completed training.

Overall, Accenture has more than 400 capability specialization roadmaps to guide its employees in planning their learning across 25 industries, 70 functional areas and 110 technical areas.
“Our learning strategies focus on two key elements — existing employees and future employees,” said Rahul Varma, Accenture’s chief learning officer. “This means bringing phenomenal learning to our people around the world using a judicious mix of global and local classroom training, and increasing use of virtual delivery mechanisms, including mobile and video-based training. We are piloting new ideas, like a networked Classroom of the Future, which uses cutting-edge technology to simultaneously bring together live classrooms in a highly interactive international environment.”

The Classroom of the Future leverages research on how people learn to reconfigure the physical classroom space and enhance engagement and collaboration. Using a new layout and triangulated content screens, this classroom no longer has a “front of the room.” This encourages more collaboration, and mobile whiteboards promote flexibility. The smart whiteboard lets faculty annotate lessons, and all content is visible on any of the displays triangulated in the room. By layering technology into the design, the learning team can connect these classrooms, bringing together students and faculty from around the world for an inclusive learning experience.