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The State of Measurement: Progress Continues
Things Are Looking Up
When training is effective, the benefits of measurement extend to the bottom line for the training organization. Organizations that can consistently tie training to specific changes are more likely to train less. They focus training efforts on the most appropriate topics, abandon useless courses and spend less overall.
Despite obvious challenges, organizations are making progress. As Figure 1 showed, while 35 percent of CLOs are satisfied with the extent of measurement going on at their companies, nearly 80 percent of CLOs are planning to increase the level of training impact measures they undertake — that is more than the 50 percent who reported intentions to increase measurement activities in 2010.About 30 percent of CLOs report they will be developing measurement programs to track training’s impact on employee capability — equal to about half of the organizations that don’t currently measure it. And about half of enterprises that don’t already will begin to track training’s impact on employee engagement — about 25 percent of the total survey population. Measuring the impact of training on customer satisfaction and overall business performance is also on the agenda for many CLOs. But training’s impact on sales is still somewhat ambiguous, with just under 60 percent of enterprises reporting they have no plans to add that to their measurement repertoire.
The Next Generation of HR: What’s Wrong? What’s Right?
May 23rd 1:00pm - 2:00pm CT
2013 CLO Breakfast Club, Boston
September 12th - 12th, 2013The Westin Copley Place
Fall 2013 CLO Symposium
September 30th - October 2nd, 2013Rancho Las Palmas Resort & Spa
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