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The 2008 Learning In Practice Awards

– Brian Summerfield


Andrew MacGovern
Head of Learning – Technology, Thomson Reuters

In April, the Institute of Technology was launched as a learning, information and performance support center for technologists at financial intelligence and media firm Thomson Reuters. Specifically, the Institute was designed to skill up this employee population on Web 2.0 and 3.0 concepts; Microsoft, Sun and other supplier-specific technologies; and process-based disciplines such as IT Infrastructure Library (ITIL), Six Sigma and project management.

The Institute of Technology was a critical project for Thomson Reuters, which has a globally distributed group of technology workers that previously didn’t have the capacity to effectively collaborate with each other or find experts.

“We’re a very diverse and geographically spread organization,” said Andrew MacGovern, head of learning – technology at Thomson Reuters. “Because we’ve got so many development sites around the world, people were finding it hard to access the content that was relevant to them and navigate their way around the various tools that were available.

“The Institute was really driven by a number of different requirements that were coming in from large numbers of technologists we support in different locations, as well as the managers of those technologists. The Institute was designed to develop and build knowledge in different areas, but also to consolidate a number of those resources in a single location.”

The Institute of Technology was developed and delivered over an eight-month period. Interestingly, it started out as a Reuters project, but was continued when Thomson acquired the company. Throughout this stretch of time, technologists from key centers around the world were involved in its development from concept through implementation. In just a few months, visits to the Institute’s site have more than doubled on a month-to-month basis, with thousands of hits since its launch.


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