Cheif Learning Officer Solutions for Enterprise Productivity

The 2008 Learning In Practice Awards

A day on the job for a GM at a Hyatt Hotels & Resorts property is nonstop. A critical challenge for Chuck Floyd, chief operations officer at Hyatt, was delivering GM training in a way that works within this busy environment. Blocking an extended period of time for development proves to be difficult and impractical.

Floyd and his team knew they needed an innovative solution to further develop the leadership qualities of these on-the-go GMs. They turned to podcasting and videocasting and distributed iPods to this employee population.

Along with the first collection of leadership content, each iPod was preloaded with an introductory video from Floyd. He explained that “solid leadership is a critical component to every successful business” and that he was committed to “continuing to invest in [the employee] in order to support [his] growth and build [him] into the best leader.” Due to his dedication and the learning team’s assistance, Hyatt’s GMs now experience development in a quick, accessible way that works within their daily schedules.


Alan A. Malinchak
Vice President and Chief Learning Officer, ManTech International

John Hovell
Director of Knowledge Management, ManTech International

Perhaps one of the biggest complaints executives have about the learning function is that its efforts are not easily quantified. In other words, what can a person point to say, “Here is how the application of learning positively impacted the organization’s bottom line”? Technology and technical services company ManTech International doesn’t have that problem.

As a provider of mission-critical national security programs for all branches of the U.S. military and several of the alphabet agencies — CIA, NSA, DEA — ManTech manages projects for a living, and the Project Management Institute’s Project Management Professional (PMP) certification is critically important. Employees with the PMP credential help ManTech maintain its contract incumbency, as well as win new contracts. But certification maintenance can be costly.


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