Cheif Learning Officer Solutions for Enterprise Productivity

The 2008 Learning In Practice Awards

– Kellye Whitney


Nicole Scheel
Director, InterCall Unniversity

As a conference-call solutions provider, InterCall has built its business online. So it makes sense, given its geographically dispersed employee base, that e-learning is the source of 95 percent of employee training. But like many learning
organizations that have made e-learning a staple of their program offerings, InterCall University had to ensure the training was impactful, interactive and encouraged content retention.

InterCall University also had to roll out an LMS to its entire North American employee base and expand its learning portfolio to include new-hire training, career development, continuing education and product training. Now managers have the ability to assign specific classes through the LMS, and they have real-time access to learning plans, attendance reports and test results for all employees.

Company managers also helped create a management development program to build their knowledge bases of key management practices and learn proven strategies to take team performance to the next level.

As a result of changes to the learning function, InterCall’s sales grew 19.9 percent from 2006 to 2007, and increased levels of communication between the sales team and customers led to the development of a new product, InterCall Web Meeting, that launched in January. New employees’ ramp-up time also increased. More than 72 percent of newly hired sales reps are at quota within six months from date of hire.

The company also realized significant savings with its learning-related green initiative. Trainers used conferencing rather than travel to deliver courses and saved InterCall $58,000 per month.


Rajul Asthana
Head, Satyam Learning Center

Satyam, a global business and information technology company based in India, has experienced rapid growth in the past few years. In 2007, the company hired more than 20,000 associates, and retention is key given the extreme competition for labor in India’s IT industry.


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