Cheif Learning Officer Solutions for Enterprise Productivity

The 2008 Learning In Practice Awards

Thompson conducted research to support her observations and brought it to the attention of senior leadership at the company. Thereafter an executive committee was formed and, under Thompson’s leadership, it devised viable solutions for the company’s learning challenges.

This resulted in the formation of the shared learning unit, which is responsible for ensuring employee needs such as on-boarding and supervision or management.
The move also was meant to reduce the redundancies that plagued the company’s learning structure by implementing best practices and facilitating the efficient use of learning resources.

Thompson also established a new system of accountability — an innovative hybrid direct/matrix reporting structure — that was vital to the smooth functioning of the shared learning structure. Representatives were required to report to the shared learning unit and were responsible for working with the technical business units to create curricula. In turn, the technical business units worked with shared learning to organize its learning needs and offer subject matter expertise.

“I am proud of the fact that we came together in a broader learning unit very quickly with clear understanding and excitement about the opportunity,” Thompson said. “We quickly formed a vision, mission, operating model, standards in design and evaluation, guiding principles and pulled together the organization to lead us into the future.”

During the careful transition to the shared learning platform, Thompson personally met with each unit’s leaders to share the vision for the new structure and answer questions.

Since then, the shared learning team has successfully undertaken two projects: implementing a new online content learning management system and developing core competencies for the company’s commercial field trainers.

Thompson was recognized by Chief Learning Officer magazine for her contributions to the company.


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