Cheif Learning Officer Solutions for Enterprise Productivity

The 2008 Learning In Practice Awards

Landry’s strategic plan aligned learning to business goals and involved three main components: a Web-based corporate university — Nuance University — that makes training available regardless of location and time zone, a development planning process for each employee and a performance management program.

She also hired a global performance manager to develop programming around career ladders, high-potential and leadership development, and management development. This has resulted in a variety of initiatives, including new career-ladder and high-potential programs.

Landry also restructured Nuance’s competency model from 25 main competencies to five core and five manager competences, which were based on the skill gaps she identified through the needs assessment. This downsizing meant her team could measure progress through appraisal data year over year.

“We were able to link performance to learning and ROI right out of the gate,” Landry said. “This is making it relatively straightforward to prove ROI: We can see from our performance management data whether we’re helping employees become more competent or we’re not.”

Another of Landry’s notable achievements was her organization of the first-ever Nuance Research Conference in March. The conference brought the company’s global research teams together to brainstorm and network, and resulted in a 95 percent overall satisfaction score.

To better communicate progress on planning, funding and other activities within learning and development, Landry helped Nuance establish an employee communications function. This function produces a company newsletter, organizes quarterly meetings, administers the new Nuance global employee survey and more.

The impact of Landry’s work thus far has been demonstrable. Nuance has a full staff of 10 learning professionals and a corresponding $1.5 million budget. In its first quarter after launch, Nuance University witnessed 1,000 unique users download 2,000 courses.


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