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The Benefits of Instructional Simulations
Although instructional simulations often utilize advanced technological features, the most important point to keep in mind is that these high-tech bells and whistles have to produce practical results. Technology-intensive simulations, while aesthetically
Because of their cost and complexity, it is imperative to evaluate how instructional simulations are used, how they meet organizational learning and development needs and what return on investment (ROI) is derived from them. This begs the question: What techniques should you employ in order to measure the utility and ROI of simulations?
Level of Knowledge and Proficiency
One way in which simulations can demonstrate their effectiveness is through affirmation of not only their level of use, but also employees’ attainment of necessary knowledge and skills. Tracking employee learning in other learning environments can be tedious and problematic, especially when learners feign interest in the subject matter. “Just because someone has turned up and nodded their head, have they actually understood the business process or task, or the reason why they were in training?” asked Vince Lucey, director of consulting for OnDemand Software, which counts AOL Time Warner, Capgemini and Newport News Shipbuilding among its clients.
OnDemand offers simulations that verify that learners have gone through training and comprehend the subject matter, Lucey said. “It allows the end-user client to set up what they believe is a fail-or-pass rate,” he said. “It cuts out the subjectivity of the competency of training. It can test through the system to make sure that they can actually demonstrate an understanding of the process for what they’re being trained in. After the training, they can assess and quantify how effective the training has been.”
“Not only can we produce content on a step-by-step basis which explains to the users what the correct procedure is, but also we can get them to go back and test that understanding. Because we can track that on a server, that provides our clients with concrete evidence that those users were trained,” added Janice Brown, managing director of Trainers IT Services. Her company recently formed a partnership with OnDemand to provide support services to Personal Navigator users. “When they’re moving to that new system, what we in instructional development understand is what the skills gap is for the user. That’s where you see the return on the investment—when we know what they’re using at the moment and where they need to be in the new system.”
The Next Generation of HR: Whatâ€™s Wrong? Whatâ€™s Right?
May 23rd 1:00pm - 2:00pm CT
2013 CLO Breakfast Club, Boston
September 12th - 12th, 2013The Westin Copley Place
Fall 2013 CLO Symposium
September 30th - October 2nd, 2013Rancho Las Palmas Resort & Spa
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