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Whirlpool: Innovation and Organizational Learning
Three years ago, Whirlpool Corp. launched a global innovation initiative to differentiate itself from its competitors by delivering unique products and solutions to make customers’ lives easier. This initiative was far from simple sloganeering. The initia
The next step was changing expectations regarding individual training and development at Whirlpool. Employees and managers had long enjoyed a state-of-the-art training center that organized tactical training classes in desktop applications, soft skills, management training and proprietary technical and business process training. Employees had come to expect face-to-face training delivered by Whirlpool and professional trainers at a location remote from their daily place of work.
Freeing up resources and making time for the organization to develop new competencies required significant changes. The challenge was balancing demands for tactical training such as Microsoft Office, negotiation, coaching and proprietary systems skills, with the new demand for strategic skills to support the competency leadership development initiative. All of this had to be done with no additional resources! Whirlpool took three decisive steps to make resources available: reallocating internal training resources, using technology to reduce costs and measuring results at level 4. Looking back on this process, Urban said, “If you do this, start as early as possible to establish e-learning as a tool to deliver learning as part of a blended model. Stress that e-learning is part of a ‘blend’—that is, e-learning is a complement to face-to-face and not a replacement.”
The first step was to redeploy internal resources from tactical training to strategic leadership development. That meant that many of the desktop technical skills courses and soft skills courses were no longer organized centrally—individuals and functions would need to organize more of their own training.
Leveraging the Latest in Brain Science to Deliver the Next Generation of E-Learning
May 29th 1:00pm - 2:00pm CT
2013 CLO Breakfast Club, Boston
September 12th - 12th, 2013The Westin Copley Place
Fall 2013 CLO Symposium
September 30th - October 2nd, 2013Rancho Las Palmas Resort & Spa
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