Case Study

Deutsche Bank: Building Global Learning

Emily Hollis - 8/30/04

Deutsche Bank, a global firm with almost 70,000 employees, offers financial services in 74 countries, competing to be a leading global provider of financial solutions. The firm offers services in corporate banking and securities, transaction banking, asse

Steelcase University: Sticking to a Value Proposition

George Wolfe, Ph.D., Ken Dutkiewicz & Glenn Dunn - 7/1/04

The year was 2000. Steelcase Inc., a global office furniture industry leader, gave a tactical nod to its “knowledge company” commitment with the opening of Steelcase University (SCU), a facility that redefines the traditional “bricks and mortar” learning

Canon U.S.A. Inc.: Creating the Big Picture for Learning

Emily Hollis - 6/2/04

Canon U.S.A. Inc., a leader in professional and consumer digital imaging solutions, sells its products through a wide network of retailers and dealers. The sales training division, within the Imaging Systems Group (ISG), delivers learning to this mix of e

Volvo Construction Equipment: Building Sales Success

Emily Hollis - 4/28/04

Volvo Construction Equipment (Volvo CE) develops, manufactures and markets equipment for construction-related industries, including a range of wheel loaders, hydraulic excavators, articulated haulers, motor graders and compact equipment. Ensuring that the

The Internal Revenue Service: Counting on Learning

Emily Hollis - 3/27/04

With around 100,000 permanent and 20,000 seasonal employees, the Internal Revenue Service (IRS), a branch of the Department of Treasury, interacts with more Americans than any other public or private institution. In 2002, the IRS processed almost 227 mill

UPS: Delivering Lifelong Learning

Emily Hollis - 3/1/04

With a workforce of around 360,000 in the United States and around the world, the training and development leaders at UPS are intent on creating a lifelong learning environment. Corporate schools manage the various stages of employees’ careers, from orien

U.S. Navy: Smooth Sailing for Education

Emily Hollis - 2/2/04

For the U.S. Navy, “mission-critical learning” takes on a whole new meaning. Reaching around 2 million people with learning, the Naval Education Training Command (NETC) designs the guidelines under which training is developed and delivered for active-duty

Caterpillar: Building Best Practices in E-Learning

Jean-Francois Goldstyn - 1/2/04

Caterpillar Inc. is a Fortune 100 company with 67,000 employees working in nearly 250 facilities around the globe. A technology leader and the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial