Case Study

Circuit City: Plugging Into Education

Todd Clyde - 10/30/03

As the second-largest consumer electronics retailer in the United States, Circuit City must keep pace with the rapid change of technology. Innovations in digital technology have significantly increased new product introductions in everything from digital

Kinko's: Documenting Success

Emily Hollis - 10/1/03

With 20,000 team members working in more than 1,100 different locations, Kinko’s understands the value of training that can be delivered anytime, anywhere. To help reduce costs associated with instructor-led training and to enable a blended learning solut

Southwest Airlines: Employee Education Takes Flight

Emily Hollis - 9/4/03

With more than 35,000 employees, Southwest Airlines takes a unique approach to learning, empowering its people to build relationships with the company, with each other and with customers to ensure the success of the business. Taking this approach has help

Transportation Security Administration: Safety in Numbers

Emily Hollis - 7/1/03

As the aftershocks of the events of Sept. 11 rocked the United States, the U.S. government got to work finding ways to protect its citizens from future terrorist attacks. As a result, on Nov. 19, 2001, President Bush signed into law the Aviation and Trans

Quaker Food and Beverage: Fighting Terrorism Through Training

Sarah Fister Gale - 5/1/03

The events of Sept. 11, 2001 changed the way Americans view security. Our long-held sense of invincibility is gone, and companies are searching for new ways to increase security measures without spending a fortune or infringing on employees’ ability to do

Minolta: Developing a Quality Team

Emily Hollis - 5/1/03

With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio

The Home Depot: Building Continuing Education

Tim Sosbe - 3/4/03

As the world’s largest home improvement retailer, The Home Depot is certainly no stranger to the concept of construction. The 1,504 Home Depot stores throughout the United States, Canada, Mexico and Puerto Rico (including the Expo Design Center brand) dai

Captain D's: Workforce Development on the Side

Emily Hollis - 3/4/03

In the competitive restaurant industry, loyal customers are won over through a quality product and service, and the people most responsible for winning customers are the employees working behind the counter and in the kitchen. These are the folks who gree