Cheif Learning Officer Solutions for Enterprise Productivity

CLO Symposiums

Creating a Culture of Learning

Monday, April 2, 2012 - Wednesday, April 4, 2012

April 2nd

7:00am - 5:00pm - Registration
Rotunda East Ballroom
8:00am - 9:00am - Breakfast With the Champions
Americana Ballroom Salons 1 & 2

What is the recipe for success in learning and development? Chief Learning Officer magazine will revealed the rankings for the 2012 LearningElite organizations at gala on Sunday, April 1, and the top organizations will be joining us for breakfast on Monday morning to reveal their secret learning and development recipes. Each of the organizations that applied to the LearningElite were measured in these five dimensions: learning strategy, leadership commitment, learning execution, learning impact (internal) and business performance results (external).

Each of these role models will discuss their top elite practices along with a brief interview with Stacey L.T. Boyle. During this pre-conference event, hosted by Saba, you will discover the perfect ingredients to mix together to deliver successful learning and development for your organization while networking with the top organizations in the 2012 LearningElite.

Click for more information.

9:00am - 10:30am - The Future of Learning in a Chaotic World
Americana Ballroom Salons 1 & 2

Complexity and uncertainty in business are growing at a phenomenal pace. At the same time, the amount of information to process is overwhelming. In this environment, employees need to be equipped to make the right choices that lead to success.

In this pre-conference workshop, we will discuss:

  • Trends and technologies that are changing the learning landscape
  • How mobile, social and extended enterprise learning are evolving
  • Learning approaches for a complex and uncertain future
  • Steps for crafting a blueprint for success

Join us immediately following the Breakfast of Champions for this exclusive and interactive event in which you’ll hear from your peers who are driving results with these approaches.

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1:30pm - 2:30pm - Keynote Address - Leadership Requires Good Teachers
Americana Ballroom Salon 3

You win with your people. That’s what Joe Gibbs, who led the NFL’s Washington Redskins to three Super Bowl victories — all with different quarterbacks — and the winner of three NASCAR Sprint Cup titles believes. Winning leaders provide the resources, direction and rewards to create winning teams and achieve championship results. In this keynote session, Gibbs will share his philosophy and share stories from his experience creating positive learning initiatives that provide rewarding experiences and results for management and staff alike.

Key points include:

  • Assessing and selecting the right teammates.
  • How to effectively motivate teams to achieve championship results.
  • Learning from mistakes and changing direction on the fly.
  • Managing performance and how to hold your team accountable for results.

Click for more information.

2:30pm - 3:00pm - Refreshments
Americana Ballroom Foyer
3:00pm - 4:00pm - Panel Discussion - Building a Great Learning Team
Americana Ballroom Salon 3

A corporate culture of learning is often the result of the work of an effective learning team. But that payoff doesn’t come without some blood, sweat and tears. In this panel discussion, a group of seasoned chief learning officers and executives will share their perspectives on what it takes to create an innovative, responsive and effective team of learning and development professionals. They’ll share lessons they’ve learned on topics such as: 

  • Getting your structure right for your business.
  • The pros and cons of centralized and decentralized teams.
  • Working and teaming in a global, virtual environment.
  • How to recruit and develop great team members.
  • Collaboration with other talent management functions.
  • Tips for working with external partners.

Click for more information.

4:00pm - 5:00pm - Workshops
4:00pm - 5:00pm - Best Practices in Leveraging Virtual Environments for Learning
Poinciana Salon 1

Hear how ACS, Medco, IBM and others are being more cost effective and engaging by leveraging virtual environments and find out how they effectively aligned with corporate initiatives to drive business forward by enabling instant access to content, subject-matter experts and peers. You’ll learn how leading organizations are leveraging virtual environments to provide an array of opportunities to facilitate formal, informal and social learning and give attendees control of their search for knowledge. Thanks to interactivity, these attendees learn real, applied examples, not just theories.

During this interactive discussion you will learn:

  • An outline of a six step process for launching a virtual learning environment.
  • How to track more than just attendance and tests, but actual learner behavior.
  • How learning occurs in synchronous and asynchronous modes inside virtual environments.
  • Challenges and successes with launching a virtual learning environment.

Click for more information.

4:00pm - 5:00pm - Bon Appétit — A Multi-Ingredient Approach for Developing Your People
Poinciana Salon 2

Today’s universities are a buffet of rich resources with people who can offer game-changing learning breakthroughs. Corporations are hungry for better talent — people who bring a new level of thinking, stronger skill sets, more education and a progressive learning approach.

Join this session to learn what Ashford University’s professional development team offers through its initial four leadership development workshops, and walk away with a recipe for a breakthrough from each of these areas that you can bring back to your organization.

In this session, you will:

  • Transform your presentations with story and spontaneity through a sampling of “Standing Room Only.”
  • Experience a Gallup-inspired wellness formula that will allow you to tap into your greatest potential through a sampling of “You 2.0.”
  • Channel the spirit and energy of the coffeehouse to foster collaboration among teams through a sampling of “Coffeehouse Collaboration.”
  •  Become a “Leader in the Know” with the biggest lessons, breakthroughs, and takeaways from the top leadership books of the year. 

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4:00pm - 5:00pm - Creating Hilton Worldwide’s Learning Culture: Case Study and Best Practices
Poinciana Salon 3

The learning-enabled transformation of a 94-year-old company.
Join Kimo Kippen, CLO of Hilton Worldwide, to learn what one of the most recognized names in the hospitality industry did to lead a 94-year-old company down the path of total transformation. Kippen will share how Hilton Worldwide recognized the need to re-launch its learning and describe the strategic approach behind Hilton’s reinvention. This interactive session will provide practical lessons and best practices that can be used during any transformation effort.

Key takeaways:

  • How to influence and shape your learning culture.
  • Key factors to support and enable change.
  • How to develop a team of strong learning professionals.

Click for more information.

4:00pm - 5:00pm - Motivating and Energizing Your Winning Team
Poinciana Salon 4

Are you a great communicator? Do you know how to energize your team to win? This workshop will focus on specific skills and techniques to keep your team focused and energized, especially through challenging times. Not only will you motivate those who work closely with you, but you’ll amplify your results by communicating effectively at all levels of the organization.

It is seldom enough to know what to do or how to do it. A bias toward action, a willingness to take appropriate risk and a portfolio of effective communication skills are needed to turn great ideas into great results.

Attendees of this session will learn how to:

  • Establish and explain expectations to motivate employee support for organizational change
  • Develop effective change management strategies that engage and energize stakeholders over whom you do not have reporting authority
  • Deploy a variety of communication methods and channels to reinforce your organization’s core values (behaviors)
  • Develop techniques to focus positive attention on role models of desired behaviors and coach where behaviors deviate from those desired
  • Create convincing logic to support strategic decisions about reporting relationships, team structure, and talent acquisition

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4:00pm - 5:00pm - Five Keys to Realize ROI From Social and Mobile Learning
Americana Ballroom Salon 1

The average sales rep loses more than 80 percent of the knowledge learned within 90 days after a formal training program.

How can you help ensure the effectiveness of your sales force when they lose their knowledge so fast and don’t have time for a refresher course?
You can become a strategic partner to your business by enabling sustained know-how and sales excellence through continuous social learning and by rapidly sharing know-how — anytime and anywhere.

You will learn:

  • Why social and mobile learning is increasingly gaining traction in the workplace.
  • How technology is enabling social and mobile learning.
  • Examples of how social and mobile learning can be introduced to drive sales excellence.
  • Lessons learned from leading companies and how they are driving value from social and mobile learning.

Join this session to learn how to enable sustained sales excellence with social and mobile learning and enable top-line growth.

Click for more information.

4:00pm - 5:00pm - Virtual Learning That’s Agile, Innovative and Timely
Americana Ballroom Salon 2

Juggling the demands of learning and development today requires breakthrough solutions, talented people and efficient processes that are geographically scalable.

Attend this session and:

  • Discover the top three actions your organization needs to take regarding virtual learning.
  • Identify how to break the webinar mold by examining specific learning activities.
  • Learn about how a health care organization benefited from virtual collaboration.

Click for more information.

5:30pm - 7:00pm - Networking Reception
Americana Lawn

April 3rd

7:00am - 5:00pm - Registration
Rotunda East Ballroom
7:00am - 8:15am - Breakfast - Hosted by Keller Center for Corporate Learning
Americana Ballroom Salon 4
8:30am - 9:30am - Keynote Address - Changing the Way the Game Is Played: Hiring for Attitude and Developing for Skill
Americana Ballroom Salon 3

Successful organizations that are in business for the long term and want sustained bottom-line growth invest in their culture by putting their people first. Howard Putnam led the visioning process at Southwest Airlines, in which a key element was putting employees first and matching attitudes with the culture. Happy employees and superior customer service resulted. Putnam will share a behind-the-scenes look at Southwest’s hiring methods, flat management structure, and how improvements in productivity, customer service, cost containment and safety led to sustained profitability.

Key points include:

  • Leaders must have a clear and concise vision for organizations to thrive.
  • Executives must invest in their culture and weave the vision throughout the fabric of the organization.
  • Understand what business you are really in, the ultimate service, value or experience you provide.

Click for more information.

9:45am - 10:45am - CLO Power Hour I - Crush Stupid Policies Before They Kill Your Culture
Americana Ballroom Salons 1 & 2

Policies and procedures are intended to serve your organization’s culture by supporting vision, purpose, strategies and goals. Often, however, policies and procedures interfere with activity and traction toward vision and goals. Sometimes a well-intended policy inhibits cooperative effort to solve problems or sharing of vital information to ensure peers are all on the same page. This session will tell you how to identify and refine “dumb” policies and procedures and test new ones to ensure alignment to organization culture.

In this session, learn how to:

  • Identify current policies and procedures that do not serve the organization’s vision, purpose, strategies and goals.
  • Articulate the business case for the savings and benefits that a proactive “stupid policy group” would provide.
  • Create a culture that doesn’t allow stupid policies to inhibit doing the right thing by customers, employees and stakeholders.

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9:45am - 10:45am - CLO Power Hour II - Putting the PIECES! Together: Developing a Workforce Strategy That Fits
Americana Ballroom Salon 3

An increasingly competitive global market and changing economy are creating new challenges and opportunities for the HR organization. Globalization, social media, multigenerational and multicultural workplaces are becoming familiar terms. It’s important not only to identify and understand the impact of emerging trends but also to identify and develop long-term strategies for successfully navigating changes in the workforce and the role of HR.

With more than 290,000 team members in more than 220 countries worldwide, FedEx understands global trends and the critical role employees perform in a company’s success. Join Bob Bennett, chief learning officer of FedEx Express, for a discussion on how to adapt practical philosophy and comprehensive strategies to drive cultural change and improve performance. Learn how building a culture of shared values can influence employees to embrace change and organically support sustained success.

Key points will include:

  • The legacy of the FedEx Express people-service-profit philosophy.
  • PIECES! An HR organizational strategy that works.
  • Critical success factors for future performance.

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10:45am - 11:15am - Refreshments - Hosted by SkillSoft
Americana Ballroom Foyer
11:15am - 12:15pm - Workshops
11:15am - 12:15pm - A Culture of Commitment: Creating a Career Path for Returning Wounded Warriors
Poinciana Salon 1

At the Department of Veterans Affairs (VA), the time-honored traditions and values of service and commitment extend beyond the battlefield. Discover how cutting-edge workforce planning and professional development intersects with a commitment to reintegrate wounded veterans by preparing them for a career as contract specialists. Lisa Doyle, chancellor of the VA Acquisition Academy and current Chief Learning Officer of the Year, and Mike Flentje, PwC senior program manager, walk through the innovative approach VA is implementing for returning wounded warriors through its Warriors to Workforce Program. Education, skills-development and lifelong learning are at the core of VA's mission. Through a combination of university business courses, peak performance training and technical and business skills instruction, wounded veterans are embarking on a three-year journey to become mission-critical acquisition professionals. The program’s curriculum represents a substantial investment in the future and provides participants with a foundation for a meaningful career and continuous self-improvement. 

After this session learners will have a better understanding of:

  • Strategic management — Developing, contributing to and supporting the organization's mission and values.
  • Workforce planning and employment — Recruitment strategy, succession planning and retention.
  • Training and development — Career development and leadership development applications.

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11:15am - 12:15pm - Creating a Strategic Continuous Learning Environment: The Case for Live Virtual Training
Poinciana Salon 2

Today’s workforce is increasingly mobile and in need of more effective and convenient approaches to transformational training. As such, live, instructor-led virtual training is becoming a critical component of the organizational training strategy. This session will detail virtual training best practices, strategies and specific approaches that focus on increasing the motivation to learn and on more effective engagement of the audience. The use of real-life case studies provides specific examples of how these approaches have been applied in practice and demonstrates how they can be leveraged in the participant’s own environment as appropriate. In addition, participants will be introduced to a model that will help identify which training modalities are best suited to common training requirements in support of an effective continuous learning environment.

Emphasizing practical application of virtual training best practices, this session will equip training decision makers with:

  • The model for live virtual training vs. physical classroom training.
  • The critical difference between live and asynchronous virtual training, and how the chosen modality impacts effectiveness.
  • The optimal architecture of a total, continuous learning environment.
  • The top five traps that inhibit virtual training impact — and how to overcome them.

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11:15am - 11:15pm - Variable Design: How Uncertainty Creates a New Culture
Poinciana Salon 3

“Doing more with less” is the mantra of the 21st century. Overcoming the challenges of tight budgets and decreases in staff doesn’t necessarily require skill. It does, however, require an awareness of available external resources and an understanding of when, why and how best to employ them for your organization.
This session will explore how a technology company, faced with mandated staff reductions of 70 percent, embraced business transformation through the use of a variable staffing model and generated more output with fewer resources.

Attendees will gain insight to critical factors leading to the company’s decision to outsource as well as:

  • Best practices for identifying and qualifying external (variable) resources that are the “right fit” for your organization.
  • How to create a roadmap for success:  The importance of identifying staff skill strengths and gaps.
  • Business results: The challenges and impact of implementing a variable model on the organization, its staff and customers.

 

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11:15am - 12:15pm - Southwest Airlines: Developing Legendary Leaders, Southwest Style
Poinciana Salon 4

Southwest Airlines has a highly engaged workforce known for its sense of humor and teamwork. Its culture is fueled by significant investments in leadership development. This session explores how Southwest’s Developing Legendary Leaders program, an intensive boot camp for managers and directors, builds leadership, strategic thinking and business acumen skills. The session takes a close look at a competitive team-based simulation that allows Southwest’s rising leaders to hone their business acumen skills.

Get an inside view into Southwest’s successful leadership development program, and see the results of Southwest’s focus on developing leaders from within the organization.

In this interactive session, you will learn best practices for:

  • Building effective high potential leadership development programs.
  • Leveraging experiential business simulations to provide practice and insights.
  • Increasing business acumen and leadership skills among organizational leaders.

Click for more information.

11:15am - 12:15pm - In Living Color: How Cigna Implemented a Collaborative, Social Learning Environment That Works
Americana Ballroom Salon 1

The success of business hinges on the ability to manage competing priorities within a global landscape described by the Institute for the Future as volatile, uncertain, complex and ambiguous (VUCA). Success in a VUCA world relies on emerging talents to reinvent, differentiate and maximize operations, products, services, sales and marketing. The learning and development organization is a critical part of helping a company’s strategies and associated goals to become a reality. The ability to identify, develop and apply the best talents at the right time and place will separate industry leaders from middle of the pack performers.

Attend this session to learn how Karen Kocher, chief learning officer and lead strategist for the learning organization at Cigna, has successfully created a collaborative learning culture that enables employees to perform in a rapidly changing environment. She will discuss how they leveraged the SharePoint 2010 application to facilitate employee engagement as well as the measurements they put in place to identify the success of this initiative.

In this session, you will learn how to identify:

  • Key components of a successful collaborative learning environment.
  • Technology enablers to facilitate collaborative learning.
  • Key measurements to track success of collaborative learning initiatives.

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11:15am - 12:15pm - Maximizing Your Tuition Assistance With Cost-Effective Options
Americana Ballroom Salon 2

The Keller Center for Corporate Learning of DeVry University and Edcor Data Services Corp. will explain the benefits of partnering with two large national organizations. This presentation will include career-relevant case studies, benchmarking data specific to growing careers and more. You will learn about the ways to maximize your tuition assistance through the implementation of a universal tuition administrator and how to meet your organization’s training needs without increasing costs. In addition, attendees will learn about current trends in today’s workforce, including military, career statics, four generations working side by side and return on objectives.

In this session, you will learn:

  • Industry-specific knowledge on the benefits of a national university.
  • Knowledge on partnering with a third-party tuition administrator.
  • Data on return on objectives.
  • Key points to know when partnering with a national university and third-party tuition administrator.
  • How do four generations work successfully together in today’s environment?

Click for more information.

12:15pm - 1:30pm - Lunch - Hosted by American Public University
Americana Ballroom Salon 4
1:30pm - 2:30pm - Keynote Address - Leveraging Tribal Leadership to Drive Culture Change
Americana Ballroom Salon 3

Every organization and company is a network of tribes — groups of 20 to 150 people in which everyone knows everyone else or at least knows of them. In this session, Dave Logan will show how to upgrade the organization one tribe at a time. The result is unprecedented learning, impact and financial success. 

At the heart of this session is Logan’s 10-year study that mapped the five stages of corporate culture and the leverage points to nudge a group forward. The five cultures are:

  • Stage one: Criminal clusters where the theme is “life sucks,” and people act out in despairingly hostile ways.
  • Stage two: The dominant culture in 25 percent of workplace tribes where people say, in effect, “my life sucks,” and behave as apathetic victims.
  • Stage three: The dominant culture in almost half of U.S. workplace tribes, where the theme is “I’m great.” This personally competitive cultural stage produces only limited innovation and almost no collaboration.
  • Stage four: Representing 22 percent of tribal cultures, where the theme is “we’re great.” Stage four is the zone of tribal leadership where the leader upgrades the tribe as the tribe embraces the leader.
  • Stage five: The culture of 2 percent of the workforce tribes, where the theme is “life is great” and people focus on realizing potential by making history.

At the end of the session, participants will be able to:

  • Assess their culture’s effectiveness level.
  • Improve the effectiveness of their culture, resulting in greater learning, impact, and performance.
  • Take the first critical steps in building a higher-level culture.

Click for more information.

2:30pm - 3:30pm - Workshops
2:30pm - 3:30pm - Creating a Learning Culture: Measuring Manager Engagement and Reporting Results to Executives
Poinciana Salon 1

This session will orient participants on the critical need to engage managers after employees attend learning programs to build the learning culture. Specific tools and tactics to do this effectively yet practically will be discussed with a case study example presented. The session will then discuss innovative talent development reporting principles that can be followed by learning practitioners to demonstrate alignment to business outcomes when presenting to executives to further build the learning culture.

Learning objectives:

  • Orient the audience on the case for creating culture through manager engagement.
  • Provide specific tools and tactics to measure manager engagement.
  • Present an overview of talent development reporting principles.
  • Demonstrate how using executive reporting concepts builds a learning culture.

Click for more information.

2:30pm - 3:30pm - Vendor Sales Day: An Approach to Reviewing and Selecting Off-the-Shelf Learning Content
Poinciana Salon 2

As a learning organizational leader, have you ever experienced the content vendor cold call? Do you have business organizations coming to you to ask about a content vendor who contacted them? What do you do when this happens? You will learn an approach to managing these types of situations and how to involve your business units in reviewing and selecting learning content vendors that meet the business needs.

  • Identify how to determine the business and learning objectives to be supported by the vendor sales day.
  • Determine which vendors to bring to the vendor sales day for the review and selection.
  • Communicate appropriate information to the business units and vendors who attend the vendor sales day.
  • Create a vendor selection criteria for use by the business units.
  • Plan, structure and conduct a vendor sales day for the business units and vendors.
  • Lessons learned about a vendor sales day through use of follow-up surveys and interviews with the business units and vendors.

Click for more information.

2:30pm - 3:30pm - The Post-Conventional Learning Leader: Develop More Relevant and Impactful Learning Experiences for Adults
Poinciana Salon 3

Unlike older theories, where development was believed to end when one reached adulthood, research has since revealed that adults continue to develop — in fact, even go through ”stages” of continued development. It is through understanding these stages — and how they might apply to adult learning — that learners and learning professionals alike may further refine their efforts to develop employees in the workplace and elsewhere to achieve maximum impact.

Through an exploration of the theory followed by examples of practical applications, learning and development practitioners in this workshop will:

  • Understand the concept of adult ego development by stage.
  • Apply adult ego development concepts to career development.
  • Apply adult ego development conceptually to designing learning experiences.

Click for more information.

2:30pm - 3:30pm - Developing ‘Ready Now’ Leaders: The McKesson Story
Poinciana Salon 4

Have you wondered if there is a process your company can customize to fit its culture that will accelerate the development of its most talented leaders?

McKesson, a Fortune 14 company with annual revenues exceeding $110 billion, recognized the importance of expanding its pool of “ready now” leaders for critical leadership positions to maintain its growth trajectory.

To accomplish this, McKesson partnered with Linkage to roll out the Leaders Teaching Leaders Process. For each of the past five years, this process has accelerated, focused and supported a group of promising directors’ and vice presidents’ efforts to become superior business leaders.

In this session, you will learn about McKesson’s successes and failures associated with:

  • Participant selection — How do you determine who has the potential to be effective with a much greater scope of leadership responsibility?
  • Process design — How do you ensure real development occurs? What makes this process so much different/better? 
  • Process components — What components are built into the process to make it work? How much does it cost? What is the ROI?
  • Process support — What is the role of the leadership development/talent management practitioner to implement this process? Is it labor intensive?

Click for more information.

2:30pm - 3:30pm - Creating A Strategic Learning Roadmap
Americana Ballroom Salon 1

Economic pressures, managing a global workforce and employee development are some of the challenges facing learning leaders today. Join your peers in a workshop showing how to create a collective vision and actionable plan for effective learning. Using proven business and performance management methods in a non-traditional manner, develop a strategic learning roadmap for a culture of learning. Explore how global organizations have applied this creative thinking technique to shape their learning strategy. In this workshop, a look through the lens of executives will help guide the discussion from current state through the gaps and obstacles to the development of a shared vision of the future for learning organizations.

After attending this session, attendees will be able to:

  • Understand the unique methods for developing a strategic learning roadmap by creating a shared vision and securing buy-in from the organization.
  • Apply creative thinking techniques to overcome obstacles and challenges that face CLOs and their organizations.
  • Create near term and long term actionable milestones that foster a culture of learning.
  • Understand how to engage the extended leadership team in the design, development, and deployment of strategic learning.
  • Immerse into an innovative environment that enhances collaborative team-building while having serious fun.

Click for more information.

3:30pm - 4:00pm - Refreshments
4:00pm - 5:30pm - CLO Town Hall: The Wisdom of the Crowd
Americana Ballroom Salon 3

What keeps you up at night? On Tuesday at the CLO Symposium, you’ll have a chance to tap into the wisdom of the crowd for solutions to your burning issues. In this open CLO Town Hall session, you will have the opportunity to discuss the topics you want to discuss. To kick off the session, we’ll meet as a large group, determine the topics for the morning and then break up into smaller groups to delve deeper into the challenges and develop solutions in an informal setting.

What we need from you:

E-mail cloevents@clomedia.com with potential topics, tell us during the registration process or post them on our discussion boards on Facebook, LinkedIn or Twitter.
 
This is your opportunity to speak up and help drive the agenda, so please let us know what you want to learn from others on.

Click for more information.

5:30pm - 7:00pm - Networking Reception
Americana Lawn

April 4th

7:00am - 12:00pm - Registration
Rotunda East Ballroom
7:00am - 8:00am - Breakfast
Americana Ballroom Salon 4
8:00am - 9:00am - Workshops
8:00am - 9:00am - Diversity of Thought
Poinciana Salon 2

Diversity of thought is instrumental in understanding the potential of diversity as an organizational resource. If we do not have diversity, what would our workplace look like? If we do not truly understand the scope of diversity, how can we expect our talented professionals to grow in their roles and be understood as diverse people? If we do not provide diverse learning mechanisms to our employees, is it fair to expect them to know what even we do not know?

This presentation will create a forum to discuss diversity of thought and how futuristic education plays an integral role in understanding the differences and similarities in our work culture. The ultimate key to having diversity of thought in our workforce is for organizations to be open-minded, willing and ready to try different educational approaches to understanding this concept.

This session will address:

  • Business management and strategy.
  • Human resources and development.
  • Employee and labor relations.
  • Workforce planning and employment.

Click for more information.

8:00am - 9:00am - Taking Your Learning Culture to the Next Level: Identifying Business Needs and Strategic Alignment for Success
Poinciana Salon 3

To increase business impact, organizations have partnered with universities to bring higher education to the workplace. ACI Worldwide developed ACI University (ACIU), an online education program that offers employees the opportunity to gain product and technical education as well as global learning and higher education programs. The program enables employees to obtain the skills necessary for new roles emerging at ACI, which meet the evolving needs of the company's global clients as well as create opportunities for the company. In this case-study workshop, participants will learn from the ACIU champions so they may apply these successful insights to their organizations.

In this interactive workshop you will:

  • Examine the business needs and potential impact of learning initiatives.
  • Discuss the strategy toward customized online learning programs in order to align with business needs.
  • Leverage the learning resources available by mapping to corporate competencies.
  • Learn how to best leverage partnerships with universities to increase business impact.

Click for more information.

8:00am - 9:00am - How to Prepare NOW for the 2020 Workplace
Poinciana Salon 1

By the year 2020, there will be five generations in the workplace. Talent officers, human resource directors and corporate universities must deal with new ways to attract, develop and engage all five generations and prepare for age diversity in the workplace.

This highly interactive workshop will provide organizations with an opportunity to:

  • Examine the leading trends and implications in the 2020 workplace.
  • Understand the opportunities, challenges and expectations members of a multi-generation workforce will place on employers.
  • Review top findings of how best of breed organizations are using new ways to source, attract, develop and engage this workforce.
  • Share predictions for what to expect in the 2020 workplace and how you can prepare yourself, your team and your organization.

Click for more information.

9:15am - 10:15am - Birds of a Feather
9:15am - 10:15am - Getting the Right Leaders Ready
Poinciana Salon 4

Establishing an effective leadership development and succession management process is a formidable challenge as well as a significant opportunity for transformation. In this session, Sonia Diaz-Del Oro of Royal Caribbean Cruises will moderate a lively dialogue where you’ll share ideas for identifying, selecting and developing leaders to maximize company success.

We’ll discuss:

  • Shifting from owner to facilitator and consultant.
  • Frameworks to approach high potential development.
  • How to gain organizational support and commitment for leadership development.
  • How to measure success and link it to business objectives and results.

Click for more information.

9:15am - 10:15am - The Corporate U and Culture
Americana Ballroom Salon 1

Education plays a critical role in creating collaboration, connection and opportunity, and in many organizations the corporate university sits at the nexus. While universities have been around for a couple of decades, they continue to evolve in today’s fast-paced business environment. AT&T’s Ken Fenoglio moderates this discussion where you’ll share ideas for the corporate university and how it is being adapted to respond to the needs of today’s organizations.

We’ll discuss:

  • The vision and mission of the modern corporate university.
  • Decentralized decision making and content development in a centralized structure.
  • Blending the virtual and physical learning environments.
  • Governance and oversight of corporate learning structures.

Click for more information.

9:15am - 10:15am - Leaders as Teachers
Americana Ballroom Salon 2

While most CLOs would agree that engaging your organization’s leaders actively into learning and leadership development is a good thing, how they go about doing it isn’t as clear cut. In this interactive discussion moderated by Allstate’s Steve King, you’ll share ideas for how to get leaders on-board and effectively promote leader-driven learning.

You’ll hear and share ideas on:

  • Approaches for setting up and deploying a leaders as teachers program.
  • Finding and capitalizing on each leader’s teaching style.
  • Building a program that lasts and delivers continuing value for leaders and learners.

Click for more information.

10:15am - 10:45am - Refreshments
Americana Ballroom Foyer
10:45am - 11:00am - Recap of CLO Symposium
Americana Ballroom Salon 3
11:00am - 12:00pm - Closing Keynote Address - Building a Learning Culture: From Blue Sky Idea to Business Reality
Americana Ballroom Salon 3

Learning cultures bring value to organizations.  But how do you move from concept to business reality? How do you put the learning culture into action at your organization? Rita Smith will share a roadmap and best practices to accelerate your journey to create a learning culture. With 30 years of professional learning and CLO experience,  Smith will help you assess your current state, create an implementation roadmap and identify key best practices to apply in your organization.

Key takeaways:

  • Assess the current level of learning culture in your organization.
  • Understand how to craft a learning culture roadmap for implementation.
  • Learn best practices (and lessons learned) used in creating learning cultures.

Click for more information.

12:00pm - 1:00pm - Lunch
Americana Ballroom Salon 4


Lunchcreating-a-culture-of-learning

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