Game-Changing Learning: Development for the New Normal

GENERAL INFO

What are the official dates of the Fall 2011 CLO Symposium?

The official dates are: Wednesday, October 12, 2011 through Friday, October 14, 2011.

Please check the online agenda for up-to-date information. The opening general session begins on Wednesday, October 12, 2011 at 1:00 pm PT.

Where is the CLO Symposium located?

The Fall 2011 CLO Symposium will be located at The Ritz-Carlton, Laguna Niguel in Dana Point, CA.

What is the first event? When does the meeting open?

Symposium registration opens Wednesday, October 12 at 9:00 a.m. in The Ritz-Carlton Ballroom Foyer. The event officially kicks off with the opening Keynote Address on Wednesday, October 12 at 1:00 pm in The Ritz-Carlton Ballroom.

What meals are included?

Networking receptions on Wednesday and Thursday; breakfast and lunch on Thursday and Friday; and four refreshment breaks (1 Wednesday, 2 Thursday, 1 Friday).

What is the last event? When does the meeting end?

The Fall 2011 CLO Symposium officially concludes on Friday, October 14 with a boxed lunch to-go at Noon.

I didn’t receive my program in the mail. Where is it?

As part of CLO’s Corporate Social Responsibility Program (CSR), we do not print and mail conference guides. Instead you will receive your copy of the program upon check-in at the conference registration desk. There will also be electronic screens displaying the day’s events throughout the meeting space.

The CLO Symposium Website and the CLO Community also contain the entire conference program. So, if you want a printed copy, please print one out before you leave your office to attend.

What is the Dress Code?

Attire for the CLO Symposium is business casual. Feel free to be comfortable in slacks, polo shirts, sweaters, blazers, blouses and most importantly, comfortable shoes.

Why attend the CLO Symposium?

• Access to unparalleled learning opportunities focused on the key trends in learning and development
• Walk away with actionable strategies and ideas that can be applied to your organization immediately
• Participation and recognition in the community of leading thinkers and practitioners
• Develop strategies for effective leadership development and seamless succession planning
• Align development with organizational needs and priorities and deliver measurable results
• Discover the latest trends and technology for enabling improved workforce performance
• Create and refine strategy for learning and development to lead in the new business environment

Who should attend the CLO Symposium?

The CLO Symposium is a top-level event of most value to chief learning officers and other corporate and government executives who plan, determine authorize or fund enterprise-wide learning and development initiatives. The CLO Symposium is the ONLY event series put together by the editors of Chief Learning Officer magazine.

Who has attended the CLO Symposium?

• American Family Insurance
• Allied Waste Industries
• Wells Fargo
• Xerox Corp.
• Allstate Insurance Co.
• UBS Investment Bank
• Bank of America
• Health Care Service Corp.
• Benjamin Moore & Co.
• MassMutual Financial Group
• BlueCross BlueShield
• American Express
• Continental Airlines
• Defense Acquisition University
• GlaxoSmithKline
• Time Warner Cable
• Constellation Energy
• Farmers Insurance
• Sunflower Electric Power Corp.
• Microsoft
• GMAC
• H&R Block
• IRS
• Lowe’s Cos.
• Oracle
• PayPal
• Nationwide Insurance
• Navistar
• Foot Locker Inc.
• Marriott International
• University of Wisconsin
• MasterCard Worldwide
• McDonald’s USA LLC
• Northwest Airlines
• Sprint
• St. Jude Medical Inc.
• Nokia
• Tyco Electronics
• U.S. Air Force
• Union Pacific Railroad
• St. Mary’s Health Partners
• University of Michigan
• Lily USA
• UPS
• IBM
• Express
• Catholic Healthcare Partners
• Johnson & Johnson
• St. Luke’s Hospital & Health Network
• General Physics Corp.
• EBSCO Publishing
• National City
• Hasbro
• Rent-A-Center
• Progress Energy
• Procter & Gamble
• Travelers Insurance
• U.S. Government Accountability Office
• Oracle Group
• The Wall Street Journal
• Charles Schwab
• Verizon Wireless
• Comcast
• Classic Residence by Hyatt
• Bristol-Myers Squibb
• Walt Disney Parks and Resorts

Where will the next CLO Symposium be held?

• April 2-4, 2012 – Loews Miami Beach Hotel
• September 19-21, 2012 – The Broadmoor
• April 8-10, 2013 – Hyatt Regency Lost Pines Resort & Spa
• September 30-October 2, 2013 – Rancho Las Palmas Resort & Spa

I have a question about partnerships or sponsorships.

Please contact:

Sponsorship Opportunities

David Taggart: davidt@clomedia.com
 
Advertising Opportunities

John Taggart at: jrtag@clomedia.com

SESSION FORMATS

What are “Birds of a Feather” sessions?

Led by innovative and influential thought leaders, the Birds of a Feather sessions are conducted in a roundtable format, offering attendees the chance to discuss emerging issues and trends in the corporate learning field.

What are the CLO Learning In Practice Awards Presentations?

Now in their eighth year, the Learning In Practice awards recognize industry leaders who have demonstrated excellence in the design and delivery of employee development programs. More than 60 awards will be given during the Fall 2011 CLO Symposium in two categories: practitioner and provider.

Practitioner awards recognize CLOs and qualified senior learning leaders for their work on behalf of their organizations. The seven practitioner awards include the industry’s top honor, the CLO of the Year, as well as the Leadership, Vanguard, Innovation, Business Impact, Global Learning, and Learning Team awards.
Provider awards recognize qualified service providers, vendors, consultants for their work on behalf of a client organization in eight categories including: Excellence in Academic Partnerships, Content, Customer Service, E-Learning, LMS, Outsourcing, Simulations and Games, and Social Learning.

Gold, silver and bronze awards are awarded in two divisions in each category, with the exception of the CLO of the Year. Division 1 recognizes organizations with more than 10,000 employees and division 2 is for organizations with less than 10,000 employees. For more information visit, http://www.clomedia.com/awards.

What is the “CLO Winners’ Circle”?

This is your opportunity to find out the story behind the Learning In Practice Awards.  Recipients in each category will be available to discuss the initiatives in their organization that won this year’s recognition.

What is the CLO LearningElite?

The LearningElite program honors the best organizations for learning and development. This robust peer-developed, benchmarking program recognizes those organizations that employ exemplary workforce development strategies to deliver significant business results that benefit their organization, industry and the learning and development field. Developed under the guidance of a group of chief learning officers and senior learning and development practitioners, the LearningElite program is based upon five pillars: learning strategy, leadership commitment, learning operations, learning impact (internal), business performance results (external). The program utilizes best practices in evaluation to establish those elite organizations based upon impact, size and industry served.

Organizations named to the 2012 LearningElite will be announced during a special gala Sunday, April 1, 2012, before the Spring 2012 CLO Symposium at the Loews Miami Beach Hotel in Miami Beach, Fla. Visit the site to learn more: http://www.clomedia.com/elite.

How do I sign up for the sessions I wish to attend?

All sessions at the CLO Symposium are first come, first serve.

What should I do if the session I would like to attend is full?

CLO suggests that you get to the assigned meeting room early to avoid missing a session. You should also note the top two sessions you want to attend during a particular time slot, then you will have a back-up should a session fills up. Please note that all session rooms are set to help foster a creative learning environment and are set to the maximum number of seats allowed per the Fire Marshal.

REGISTRATION

How can I register for the CLO Symposium?

You must pre-register to attend the event by one of the following methods:

Online – The Fall 2011 CLO Symposium official Website provides Internet registration 24 hours a day, seven days a week.

Invoice – If you must pay via a purchase order or invoice, please email CLO business manager, Vince Czarnowski.  Please note invoices will NOT be issued within 30 days of the start of the event.

What is the registration fee?

*All registration fees are listed in USD.

Why are there two different registration fees to attend this event?

The CLO Symposium is designed for the learning professional to learn about the latest issues, trends and techniques, gain insight on their professional growth and enjoy opportunities to network with their professional peers and those providers who make much of this possible by sponsoring the event. Our tiered pricing structure is intended to protect the integrity of the Symposium and is admittedly aimed at reducing the number of vendors in attendance. As you may have noticed from our registration page not only is the cost of attendance higher for vendors, consultants and suppliers, no one non-sponsoring company is allowed to send more than two representatives. If you would be interested in learning more about sponsorship opportunities, please contact our events sales manager, David Taggart.

What if I can only attend one-day of the conference? Do you have a day-pass?

No, we do not have a day pass for the CLO Symposium.  Everyone must purchase full credentials.

Do you offer group discounts?

We do offer discounts to groups with 5 or more registrants from the same organization. If you have a group of 5 or more paying attendees for the CLO Symposium, please email Kara Shively to set up a group discounted rate.

How do I know if I'm registered?

All attendees will receive a confirmation by email. This confirmation is your receipt and verifies your address information, the event(s) and/or additional fee sessions for which you have signed up, and how much you have paid. If you have questions, please email CLO event manager, Kara Shively.

Where can I get a registration form?

As part of CLO’s Corporate Social Responsibility Program (CSR), we do not utilize printed registration forms.  Please complete the online registration form here. Phone/fax/mail registrations will NOT be accepted.

What is included in my registration fee?

A full conference registration includes all posted sessions (with the exception of optional and/or additional fee sessions as indicated on the registration form); the Welcome Reception on Wednesday; breakfast and lunch on Thursday and Friday; and the Networking Reception on Thursday; along with 4 refreshment breaks.

How will I receive my badge?

When you arrive at the CLO Symposium and check in at the event registration counter, you will receive your badge. Please note that a photo ID or a copy of your registration confirmation may be required to pick up badges/materials. Attendees will not be allowed to pick up other attendee badges/materials.

I have a question or problem regarding my registration.

Please email CLO event manager, Kara Shively.

What if I need to cancel my registration?

If you need to cancel for any reason, please notify Customer Service via email cloevents@clomedia.com. You will receive a full refund if your cancellation is made more than 30 days prior to the program. If you cancel within 1-30 days of the program date you may apply the fee to our Spring 2012 CLO Symposium or receive a refund, minus a $250 cancellation fee. Any cancellations made after the program begins are non-refundable.

What if I need to send someone else in my place?

Attendees may transfer registrations at no charge. All requests must be sent to cloevents@clomedia.com.

HOUSING & TRANSPORTATION

Which hotels are official CLO Symposium hotels?

The Ritz-Carlton, Laguna Niguel is the official host hotel of the Fall 2011 CLO Symposium.

How do I make a hotel reservation?

Reservations may be made online at The Ritz-Carlton, Laguna Niguel, using our group code "CLOCLOA". You may also call (949) 240-2000 or (800) 542-8680 to reserve via phone. To take advantage of our specially negotiated room rate, starting at $279 per night, be sure to tell them you're attending the CLO Symposium. The deadline to make a reservation at the discounted rate is Friday, September 9, 2011. Please reserve your room early, as space is limited. For any questions regarding housing, please contact Kara Shively.

What if I need to cancel or change my hotel reservation?

Please contact the hotel directly.

What if I want to obtain function space around the city and/or at the contracted hotels?

If you are interested in function space at The Ritz-Carlton, Laguna Niguel, please contact our conference manager, Rebecca Ceaser. For function space at off-site venues around the city, please contact Rachel Bishop with Access Destination Services at (949) 454-2111.

Is there accessibility for persons with disabilities at The Ritz-Carlton, Laguna Niguel?

CLO and The Ritz-Carlton’s goal is to meet every attendee’s need. For people with disabilities, that means providing a fully accessible environment. The Ritz-Carlton, Laguna Niguel complies with the regulations set by the Americans with Disabilities Act (ADA).

Will childcare be provided while I’m attending the CLO Symposium?

CLO does NOT provide childcare services during the event. Attendees requiring assistance with child-care should contact the hotel concierge.

Will there be shuttle service between the overflow hotels and The Ritz-Carlton, Laguna Niguel?

At this time, shuttle service has not been arranged.  Should demand dictate a need, events staff may revisit.

Can I get discount on my airfare to the CLO Symposium?

CLO has partnered with the American Airlines to provide discount airfare to the CLO Symposium:

American Airlines

Book your air travel to Orange County, CA with American Airlines and receive a 5% discount. Enter the special promotional code 16H1BK when booking your reservations. Go to www.aa.com to get started.

What is the closest airport to the CLO Symposium?

• John Wayne Airport (SNA): 35 min. (approx.)
• Long Beach Airport (LGB): 55 min. ++ (approx.)
• San Diego International (SAN): 70 min. ++ (approx.)
• Los Angeles International (LAX): 75 min. +++ (approx.)

Suggested Transportation:

The Ritz-Carlton, Laguna Niguel is proud to use Best Transportation as our provider of guest limousine, sedan and van transportation needs. All vehicles are chauffeur driven, air-conditioned, feature tinted windows and include bottled water and daily newspapers. Special needs and services (i.e. car seats, elderly or child travelers, etc.) are easily accommodated. For individual/leisure guest transportation reservations and pricing, please contact the Concierge Desk at (949) 240-2000 ext 5360. Rates, information and vehicle details are subject to change.

EDUCATION

How many CEUs will I earn for attending sessions during the CLO Symposium?

You can receive up to 12 ISPI re-certification credits for attending the full CLO Symposium.

This program has also been submitted to HRCI for approval. The number of credits, if any, will be available shortly.