Producing Innovation in Your Organization

• 
  Norm Kamikow
  President and Editor in Chief
  MediaTec Publishing Inc.

• John E. DiBenedetto, Ph.D.
  Executive Vice President, Chief People Officer
  General Parts International, Inc. (CARQUEST/WORLDPAC)

Because of its massive scale and ubiquity, pundits have dubbed the Bentonville, Arkansas retailer the “Republic of Wal-Mart.” When you reference the numbers behind the company – for example, a U.S. workforce that numbers more than the total population of 75 nations (1.3 million) or 8,000 units worldwide – this characterization begins to seem plausible. The sheer enormity of the organization dictates that almost every function within the company, including learning and development, be similarly large in scale and scope. In this engaging multimedia presentation, Wal-Mart Vice President of Talent Planning and Development John DiBenedetto relates his experiences as change leader for a complete transformation of the retailer’s learning and development strategy, processes, platforms and deliverables, and discusses the impact this evolution is having on the world’s largest retailer.

Hosted by TEDS

• 
  Alan A. Malinchak
  Chief Learning Officer
  Homeland Security Solutions, Inc.

<span style="font-size: 10pt; font-family: 'Arial Narrow'">In times past, chief learning officers often viewed demonstrations of their programs&rsquo; effectiveness as something on the order of alchemy, converting metrics into positive organizational impact like so much lead into gold. Yet with the rise of innovative measurement methodologies that can viably connect employee education to enterprise success, those days are coming to an end. Chief Learning Officer magazine has assembled a panel of experts who will explain how you can bring your organization out of the dark ages of unproductive assessments.<br /></span>

• George Wolfe
  Vice President of Global Learning and Development
  Steelcase
• Shawn Merritt
  Founder and President
  SDI Consulting

<span style="font-size: 10pt; font-family: 'Arial Narrow'">The prerequisite to innovation might be best described as strategic alignment. No one understands this concept better than Steelcase Inc. Join George Wolfe, vice president of global learning and development, and Shawn Merritt, president of SDI Consulting at Steelcase, as they chronicle the implementation of an award-winning leadership development program for corporate executives. Wolfe will outline how they identified the top responsibilities pivotal to the success of Steelcase leaders and used the information to strategically align learning opportunities, competencies and performance behaviors. Workshop attendees will gain access to a proven process for leadership development, as well as a deeper understanding of how the Mission-Critical Leadership (MCL) Program standardized processes at Steelcase, enabling leaders to effectively execute business strategies and align human capital resources to corporate initiatives.</span>

• 
  Johnathon Hughes
  Partner
  Vantage Partners

<span style="font-size: 10pt; font-family: 'Arial Narrow'">Organizational innovation happens when individuals, leaders, teams and different functions collide constructively. Conflict becomes the crucible in which different perspectives are converted into creative solutions. Too often, however, conflict explodes destructively and derails collaboration, or the desire to avoid conflict leads individuals and teams to avoid engaging their differences, and even one another, altogether. In this session, Jonathan Hughes, co-author of the Harvard Business Review article, &ldquo;Want Collaboration? Invite and Manage Conflict,&rdquo; will explore the connections among innovation, conflict management and relationship management, as well as the strategic role of the learning organization in enabling innovation by introducing, supporting and rewarding key behavioral drivers of innovation.</span>

• MaryBeth Tahar
  Chair of the Board and Senior Consultant
  Interaction Associates, Inc.

<span style="font-size: 10pt; font-family: 'Arial Narrow'">The emergence of India and China as parts of the global labor force is the biggest business disruption in the last six decades. Companies that cannot innovate to develop a cadre of global leaders will not survive, and savvy companies are acting now to develop common skills and language among leaders spread out around the world to collaborate with and lead others to achieve breakthrough performance. If you are tired of the same, old theoretical jargon and are ready to hear about the genuine challenge of global leadership development, this is the session for you. Get ready to discover some real-world best practices and actionable takeaways. Leslie Camino-Markowitz, Agilent Technologies AIM &amp; LEAD global program manager, global learning and leadership development, and Marybeth Tahar, Interaction Associates Inc. chair of the board, will equip you with hands-on, practical knowledge of what Agilent and others are doing to develop global leaders.</span>

• 
  Mal Poulin
  Director, Strategic Solutions
  GP Strategies

RWD and Cox Newspapers Inc. will discuss how organizations that seek to capture, share and retain knowledge to optimize employee performance and productivity can reach their goals. Today&rsquo;s business realities require you continually focus on performance &mdash; for both the business and employees. Success often depends on employees&rsquo; abilities to adapt, learn and retain knowledge, as well as competencies to do their jobs most effectively. Because 80 percent of what we learn is learned on the job, it is critical to enable employees to build their own knowledge and skills by interacting with their environment and address informal learning requirements.

• Beth Desormeaux
  Manager of Global IT Training
  General Electric Co.

This session will present the path taken to establish a global common curriculum for the information technology professionals at General Electric Co., as well as the success of the program. The workshop features Beth Desormeaux, GE manager of global IT training, and it will include example programs started in various business segments targeting employee development.

Hosted by SkillSoft

<span style="font-size: 10pt; font-family: 'Arial Narrow'">Hosted by ACS&nbsp; <span><br /></span></span>

• 
  Norm Kamikow
  President and Editor in Chief
  MediaTec Publishing Inc.

• Surinder Kumar, Wm.
  
  Wrigley Jr. Co.

<span style="font-size: 10pt; font-family: 'Arial Narrow'">Great leadership is oftentimes less about the decisions made by people in charge and more about the feelings they inspire in the people they lead. The best leaders aren&rsquo;t &ldquo;bosses&rdquo; in the traditional sense, but rather motivators who bring out the natural energy and creativity in those around them. The qualities of superlative leadership will be further explored and explained in the keynote address of Surinder Kumar, Chief Innovation Officer for Wrigley and author of &ldquo;Riding the Blue Train: A Leadership Plan for Explosive Growth.&rdquo; </span>

• Jim Kirkpatrick Ph.D.
  Author
  Training on Trial

<span style="font-size: 10pt; font-family: 'Arial Narrow'">Don Kirkpatrick&rsquo;s Four Levels model of evaluation has stood the test of time for evaluating courses and programs for more than 50 years. Little, however, has been written or spoken about using the model for strategic evaluation &mdash; until now. Using return on expectations as the key concept, Jim Kirkpatrick, Ph.D., will tell you how to use the four levels (reaction, learning, behavior and results) to make evaluation do more than you ever thought possible. Specifically, you will learn how to use the model to closely align your learning strategy with the goals of your organization, use the missing link &mdash; Level 3 &mdash; to reinforce mission-critical behaviors and execute strategy and develop a compelling trail of evidence to demonstrate the value of your entire learning function to the bottom line. Finally, see how the three D&rsquo;s of strategic evaluation (discovery of, delivering on and demonstrating the contribution to stakeholder expectations) work to bring about exceptional learning value.</span>

• Fred Harburg
  Managing Partner
  Harburg Consulting

<span style="font-size: 10pt; font-family: 'Arial Narrow'">In this highly interactive session, Fred Harburg, managing partner at Venture Works and Chief Learning Officer magazine columnist, will facilitate a discussion on the critical elements of the CLO job description. The dialogue will cover the tasks, competencies, expectations and challenges that are intrinsic to this relatively new and undoubtedly demanding position. Participants in this collaborative session will identify and delineate the vital skills, knowledge and attributes that CLOs need to succeed in any organization. Following the Symposium, the conversation will continue online at www.clomedia.com and culminate in a special report.</span>

Hosted by Bellevue University

• 
  Michael E. Echols, Ph.D.
  Executive Vice President of Strategic Initiatives and the Human Capital Lab
  Bellevue University

<span style="font-size: 10pt; font-family: 'Arial Narrow'">Part 1 of this series was presented in a CLO e-seminar in September 2006, as well as during the Fall 2006 CLO Symposium. These presentations examined data, actions and barriers to improving the financial return on learning. What we have learned since the first seminar has great potential to help organizations link business outcomes to learning investment. You need not have attended Part 1 to get significant value out of this workshop. Last time, attendees&rsquo; comments included: &ldquo;The most valuable hour I've spent in a long while&rdquo; and &ldquo;Helped me see a way to move our company toward meaningful learning.&rdquo; Come prepared with specific questions about how to make an impact in your organization.</span>

• Julie M. Staudenmier
  Vice President, Acquisition and Development
  American Express
• Jeff Snipes
  CEO and Founder
  Ninth House

<span style="font-size: 10pt; font-family: 'Arial Narrow'">Proving one leadership and management development delivery approach is effective and worth continued support has been difficult at best and is often distrusted &mdash; until now. American Express has a primary focus on business results and ROI, so it is no surprise the company spent two years studying how to most effectively deliver best-in-class leadership development training for its global population of people managers. American Express looked at Web-based, instructor-led and blended approaches, and what it found was surprising: Not only was American Express able to prove one approach provided vastly better ROI, it was able to isolate and confirm how the best approach actually delivered the results. This workshop will focus on the study methodology, the company&rsquo;s findings and how you can use its approach to increase learning ROI in your organization.<br /></span>

• Marc Ellis
  Director of Human Resources
  Getronics NV
• Juli Indelicato
  Program Manager, Getronics Virtual University
  Getronics NV

In addressing the learning needs of multicultural organizations, successful online learning solutions are required to be not only scaleable and content-rich but also versatile, personable and accessible anytime, anywhere. Learn how Getronics, a provider of communication technology solutions and services, addresses those requirements by using Auralog&rsquo;s TeLL me More language learning solution. With TeLL me More, Getronics trains thousands of employees via distant and local learning environments, delivering consistent quality training to all users worldwide.

• Michael Wright
  Director of Learning, Organizational Development and Change Management
  Constellation Energy

For enterprise wide change to be accepted and embraced within an organization, a culture of change management capability must be developed and nurtured. At Constellation Energy, change is ongoing, and given the cost and impact to employees, managing change cannot be left to chance. See how Constellation Energy defines managing change versus building change capability and learn from its insider-outsider approach to building and maintaining these skills.

• Edward Klienguetl
  Partner and Transaction Integration Learning Leader
  Ernst & Young (Transaction Advisory Services)
• Wein-Pin Yeh, Ed.D.
  Designer
  ACS Global Learning

<span style="font-size: 10pt; font-family: 'Arial Narrow'">Join presenters Ed Kleinguetl of Ernst &amp; Young and Wein-Pin Yeh, Ed.D., of ACS Global Learning as they walk through the design and implementation of this leadership transition program for experienced transaction integration (TI) senior managers in Ernst &amp; Young&rsquo; Transaction and Advisory practice. Learn how these TI managers worked collaboratively to leverage individual strengths to build strong and effective engagement teams. They will describe the team competitions that were based on simulated, case-based projects and designed to address client needs. Participants in these competitions were divided into three engagement teams to complete case studies and compete for medals in two different events. Additionally, the presenters will share how this program has brought together managers and executives from varied global subservice lines to better leverage knowledge, standards, practice methodologies and expertise from across the firm, thereby turning competence into a competitive advantage.</span>

Hosted by Capella University

• Danny Glover
  Actor/Literacy Advocate
  

Not surprisingly, Hollywood is a hotbed of innovation, and we will be joined by a familiar face with firsthand experience in this “dream factory” – acclaimed actor Danny Glover. This extraordinary performer has revealed his range in roles that have varied from the intense action of “Lethal Weapon” to the deep drama of “The Color Purple” to the quirky comedy of “The Royal Tenenbaums.” At Chief Learning Officer magazine’s Spring ’07 Symposium, Glover will take the spotlight to converse with attendees about how his experiences as a thespian, producer, social activist and literacy advocate have shaped his views on education and creativity.

• 
  Dorothy Martin
  LearningLINK National Program Manager
  Verizon Wireless

Corporations often view their tuition-assistance program as an employee benefit, but Verizon Wireless looks at it as an integral part of its overall strategy for employee development. The company also considers it an investment in the business that is reaping huge dividends. Recent measurements of the return on Verizon Wireless&rsquo; investment in its human capital prove the tuition-assistance program is not only a valued recruitment tool, but it is also a terrific retention tool. Results show a greater incidence of promotions and career mobility, as well as higher job-performance ratings among those employees engaged in higher education outside the workplace. This workshop will focus on the tools, techniques and results Verizon Wireless is using to prove the effectiveness of its tuition-assistance program.

• John G. Higgins
  Vice President, Client Services
  Trivac

<span style="font-size: 10pt; font-family: 'Arial Narrow'">There is a great deal of conversation in the industry regarding innovation and the creation of enterprise innovation through learning. You readily can find an ample supply of articles, blogs and presentation on learning innovation. Each year, new suppliers appear in the market, offering the promise of a new learning product. So, how do you make sense of this rapidly growing area of learning innovation? When is the right time to invest in innovation? How do you ensure the reality of implementation aligns with the promise of innovation? This presentation will discuss the drivers behind learning innovation, review the emerging trends in learning innovation, discuss the challenges of pioneering innovation and provide practical tips for dealing with emerging suppliers of innovation.</span>

• John E. DiBenedetto, Ph.D.
  Executive Vice President, Chief People Officer
  General Parts International, Inc. (CARQUEST/WORLDPAC)
• David Shoemaker, Ph.D.
  Vice President, Learning Solutions
  eCornell

<span style="font-size: 10pt; font-family: 'Arial Narrow'">Many organizations seek to develop leadership development programs that align core competencies with corporate strategy while also tailoring a highly specialized program to specific audiences. At this workshop, you will learn how Wal-Mart University deployed a proven blended learning model to develop its U.S.-based HR management team. This case study discusses accelerating and increasing the intensity of competency development, and it emphasizes overall alignment between skills development and corporate growth strategy. The rigor, relevance, flexibility and scalability of eCornell&rsquo;s approach to online learning will be highlighted as a key component of Wal-Mart&rsquo;s HR management and leadership development program. The session will be co-facilitated by John DiBenedetto, Wal-Mart Stores vice president of learning and development, and David Shoemaker, eCornell vice president of learning solutions.</span>

Textron’s vision is to be the premier multi-industry company, recognized for its powerful brands, world-class enterprise processes and talented people. By placing customers first in everything it does, Textron continues to grow as an industry leader, with 40,000 employees in 32 countries and strong brands such as Bell Helicopter, Cessna Aircraft, Kautex, Lycoming, E-Z-GO and Greenlee. To help reach its vision of world-class, talented people, Textron embarked on an aggressive initiative to centralize training, install a companywide learning management system and outsource instructor resource management and LMS administration. The complexities in implementing this vision spanned the range from budget, process mapping, procedure development, learning strategies, thought leadership, training delivery and implementing technology. In this session, you will learn about: • The initial decisions made on Textron’s University structure. • The challenges in rolling out a corporate university to a global workforce. • The challenges in training outsourcing.

• R. John Welsh, Jr.
  Vice President
  Allen Interactions

Ever wonder how to get the support that is needed internally to drive performance to the next level? What about how to deal with too much content, exorbitant expectations, divergent opinions and too little funding? In this session, led by R. John Welsh, Allen Interactions vice president, several of the industry’s seasoned pioneers will outline what they really have learned and can trust as you make increasing investments in learning technologies.

Hosted by Ninth House

• Maureen McCormick
  University of Iowa
  

• Michael Yakiemchuk
  Vice President, Global Learning
  Computer Associates

• 
  Justin Lombardo
  Vice President, Learning Institute, and Chief Learning Officer
  Children's Medical Center of Dallas

• Josh Bersin
  President and CEO
  Bersin & Associates

Hosted by CLO magazine

&nbsp;&nbsp;&nbsp;

• 
  Norm Kamikow
  President and Editor in Chief
  MediaTec Publishing Inc.

• George Wolfe
  Vice President of Global Learning and Development
  Steelcase
• 
  Bob Mosher
  Global Chief of Learning Strategy and Evangelism
  LearningGuide Solutions
• Joe DiDonato
  
  E-Source
• Mary Shafer
  
  RWD

The Zen master Tilopa is quoted as saying, “No thought, no reflection, no analysis, no cultivation, no intention; let it settle itself.” As organizations strive to create highly sophisticated and formalized processes for innovation, a pertinent (and very Zen) question is, “Is all this really necessary?” After all, some of the most novel and original advancements are developed unceremoniously and on the fly. This panel discussion at the Chief Learning Officer magazine Spring ’07 Symposium will explore the art of informal innovation and how it can help you create great learning programs.

• Kevin Duffer
  Vice President Public Sector & Channel Markets
  SkillSoft
• John Mullins
  Practice Director
  Human Captial Consultuing

<span style="font-size: 10pt; font-family: 'Arial Narrow'">In 2006, Inspector General E-Learning (IGEL) was recognized as the program of the year at the Perspectives Conference. IGEL was a government wide e-learning pilot with structured learning programs for key occupations based on identified competencies. The program demonstrated significant proficiency improvements and had a strong showing in terms of participant value. Based on the evaluation of the pilot and given the technologies developed since the original program design, Kevin Duffer, SkillSoft vice president public sector and channel markets, and John Mullins, then-<span>project leader for IGEL</span>, offer their insights on ways to enhance e-learning programs and improve overall organizational performance.</span>

• Bob Ubell
  Dean of the School of Professional Education
  Stevens Institute of Technology
• Kee Meng Yeo
  Director, J&J eUniversity and Educational Technology
  Johnson & Johnson
• A. Frank Mayadas, Ph.D.
  Program Director
  Alfred P. Sloan Foundation
• Edward G. Borbely
  Director, Center for Professional Development, College of Engineering
  University of Michigan
• Diane Landsiedel
  Senior Manager
  GM Technical Education Program

In an award-winning partnership, General Motors and the University of Michigan have created a Global Automotive and Manufacturing Engineering master’s program in collaboration with several U.S. and international universities. The team measured the quality and effectiveness of the program using “Sloan Quality Pillars,” an approach championed by the Sloan Foundation’s online learning initiative. This presentation will offer an analysis of standards that can be used to measure quality in corporate e-learning. In this third Sloan-sponsored CLO workshop, a panel of Fortune 500 corporate learning officers, led by Unilever’s Kee Meng Yeo, will assess the use of quality metrics in the GM-Michigan e-learning initiative. The workshop will open with a project overview by University of Michigan’s Edward Borbely and General Motors’ Diane Landsiedel. You are invited to join the discussion, introduced by Frank Mayadas, Sloan Foundation program director, and Robert Ubell, dean of the Stevens Institute Web Campus.

• Joyce A. Thompsen, Ph.D.
  Executive Consultant
  AchieveGlobal
• Julianne McAndrew
  Second Vice President
  Travelers

<span style="font-size: 10pt; font-family: 'Arial Narrow'">Travelers Insurance is undertaking a significant journey &mdash; an enterprisewide cultural shift with an infusion of innovation in a stable, conservative, financially healthy organization &mdash; as part of a master strategy to grow the business. Julianne McAndrew, Travelers second vice president, will share the story of how the organization is preparing to deliver on the promise of its new branding: &ldquo;Insurance. In-synch.&rdquo; The session will include the realization of the need for an innovative breakthrough in doing business with agents and consumers, the discovery of powerful convergence opportunities with multiple strategic initiatives and the deployment of a multiphase, comprehensive implementation for building new, consistent organizational capabilities. Examples of frameworks, maps and selected implementation tools will be included. A long-term initiative of this magnitude presents unique challenges &mdash; insights, lessons learned and go-forward planning will be shared.</span>

• Neill Hopkins
  Vice President of Workforce Development
  CompTIA

• Rebecca Lea Ray, Ph.D.
  Senior Vice President, Global Talent Management and Development, Global Human Resources
  MasterCard Worldwide

The role of Chief Learning Officer is a relatively recent phenomenon in the business world, one that arose out of the need to equip workforces with the requisite skills to adapt to the quickly changing realities of the knowledge economy. While CLOs are now generally established and accepted figures in corporate boardrooms around the world, the precise nature of their involvement in the formulation of organizational strategies hasn’t been settled by any means. MasterCard Senior Vice President of Global Learning and Organizational Development Rebecca Ray, Ph.D., will discuss the development of this important position, and what the future holds in store for CLOs.

Hosted by Accenture Learning